Our Return Policy
Ready to Return Something?
​​Thank you for shopping at Moody Mare Boutique!
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We want to make sure you are happy with your purchase! We know sometimes items don’t fit right or you need something else. Here's the fine print.
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We accept unwashed, unworn returns submitted within 14 days of ship date through the
Moody Mare Boutique Return Portal.
Eligibility for Refunds and Exchanges
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Your item must be unused and in the same condition that you received it.
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Only regular priced items may be refunded, sale items cannot be refunded.
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If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at moodymaredesigns@gmail.com and send your item to:
5309 W Glass Ln
Phoenix AZ, 85339
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Exempt Goods
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The following are exempt from refunds:
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Gift cards
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Some personal care items
Partial refunds are granted (if applicable)
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
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If you have not received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
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If you have done all of this and you still have not received your refund yet, please contact us at moodymaredesigns@gmail.com.
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Shipping
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Please do not send the product back to the manufacturer. It must be sent to the following Address:
5309 W Glass Ln
Phoenix AZ, 85339
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.